Payment policy
At Obrius, we strive to make your shopping experience secure and seamless. We offer several trusted payment methods to our customers in the United Kingdom. Please review the following details regarding our payment terms.
1. Accepted Payment Methods
We accept the following major credit cards and digital wallets:
- American Express (AMEX)
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
2. Payment and Order Processing
Payment is due in full at the time of purchase. We'll process and ship your order only after we successfully receive your payment. If a payment fails or is declined, the order won't be confirmed or sent out.
3. Pricing and Currency
All prices on our website are listed in Great British Pounds (GBP). We reserve the right to update our prices at any time without prior notice.
All prices shown on our website include VAT and any other applicable taxes unless stated otherwise. If import duties or customs charges apply to deliveries to the United Kingdom, these costs will be clearly displayed before you complete your purchase. During checkout we show the full cost - including shipping (if applicable) - so you know exactly what you will pay before clicking the payment button
4. Secure Payments
We use industry-standard SSL encryption and certified payment providers to ensure a secure transaction environment. We do not store or share your payment details with any third parties.
5. Refunds and Disputes
Any refunds are processed according to our separate Return Policy. We will investigate and, if necessary, dispute any unauthorized chargebacks.
6. Fraud Prevention
We may cancel or place a hold on an order if we suspect fraudulent activity. For large or unusual orders, we might ask for additional verification to confirm your identity.
7. Order Confirmation and Correcting Errors
At checkout you will see a summary of your order - including items, quantities, prices and total costs. You can review and correct any mistakes before you finalise your order. By clicking “Pay Now” you acknowledge that an obligation to pay is created
8. Order process
- Select the desired product and add it to your shopping cart.
- Review your cart to adjust quantities or remove items.
- Proceed to checkout and enter your delivery address and payment details.
- Check your order summary; you can still amend any details at this stage.
- Confirm your order by clicking the payment button; this action creates a payment obligation
- You will receive an order confirmation by email.
Contact & Support
Still have questions? You can reach us by:
Phone number: +31243010503
Email: info@obrius.com
Physical address: Spoorstraat 30A, 6511 AH Nijmegen, Gelderland, The Netherlands
Customer service: Monday to Friday between 9am - 5pm (GMT)